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Frequently asked questions
Using the drone
Delivery & returns
Booking & requirements
Damage & cancelations
Your rental includes the drone’s Fly More Combo, including the controller, additional batteries, charging equipment, carry case and spare propellers.We understand that accidents can happen; however, the cost of any damaged, lost or used replacement parts may be deducted from your security deposit. Exact contents may vary by drone model.
No, an SD card is not included with your rental. However, compatible SD cards are available to purchase and can be added to your order. The SD card is yours to keep after the rental.
Yes, beginners are welcome to rent from us. However, you must hold a valid CAA Flyer ID and Operator ID, have suitable insurance and understand the UK drone rules before flying.Renting is also a great way to test a drone and make sure it is the right model for you before committing to buying one.
No. The drone will already be activated, linked to our DJI account and supplied ready to use. Please do not sign out, change the account settings, or attempt to bind the drone to another DJI account during your rental.
You may only fly in locations permitted under the current CAA Drone Code and local rules. Before every flight, you must:Check for airspace restrictions and temporary no-fly zonesGet the landowner’s permission to take off and landRemain below 120 metres (400 feet)Keep the drone within direct sightStay away from airports, crowds, emergency incidents and restricted areasFollow the distance rules for the drone’s weight and classThe renter is responsible for ensuring every flight is safe and legal. Do not rely solely on the DJI map, as it may not show every restriction.Read the CAA guidance on where you can flyCheck current airspace restrictions with NATS
Safety must always come first—never fly in unsafe weather conditions. Unfortunately, we cannot guarantee suitable flying weather, so rental periods are not normally extended or refunded because of rain, strong winds or poor visibility.Please contact us as soon as possible, and we will help where possible, subject to availability.
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